Raytheon

We recently had a peer review for my design and the question came up “Why did you go with Extreme Engineering when the [competitor’s board] satisfies the requirements as well.” I replied: “Customer service. [Competitor] did not bother to return my calls or emails.”

Thank you for the great customer service. Once our prototype is everything we need it to be, I anticipate we will order more SBCs. I look forward to working with the XCalibur4341 and will certainly keep Extreme Engineering in mind for future efforts. Keep up the great work!

Major Medical Equipment Manufacturer

I would like recognize [your engineers] for their efforts meeting [my medical company’s] tight schedule for our project. The integration of the XPedite5504 was one key to our success.

In my opinion, [your engineers] were very effective to help us with the integration. From the start of the project, we have been impressed with the knowledge and quick response your team has demonstrated. In addition, we had run into a few technical challenges that at times can take months to overcome, and we were again impressed with the response.

– R&D Manager

Major Aerospace Supplier

I would like to say thank you for getting us our order so quickly and ahead of schedule along with all the challenges at the time. With the extra time we are able to perform more integration testing than anticipated which greatly helps our schedule. We are very pleased with the product, supporting documentation and the quick technical support received.

Looking forward to working with you in the future with the additional units ordered.

– Electronics Engineer

ATK Space Systems

I would like to thank the XES VPX technical support team for the outstanding support in resolving a VPX/PCIe hardware interface problem with another vendor’s hardware.

It was unclear initially where the problem lay; however, the X-ES support team aggressively pursued the problem, including taking delivery of and deploying the competitor’s hardware and test instruments, to prove conclusively that the problem lay in the competitor’s VPX carrier card. Even after the problem was identified, X-ES continued to provide technical and logistical support to the competitor to facilitate a timely solution that enabled us to pursue an important marketing opportunity.

I’d also like to thank X-ES Sales for supporting this effort with timely quotes, technical information, and hardware loaners. We will certainly consider X-ES in our future hardware development plans.

Applied Signal Technology

As product manager for one of Applied Signal Technology’s primary digital signal processing units, I would like to take this opportunity to extend my sincere appreciation for the prompt and professional attention that two of your employees, the sales person and an engineer, demonstrated over the past several days.

Our product team had been struggling with an elusive board hang problem which we were recently able to diagnose as either a BSP or OS issue with the Shared Memory Interface on another vendor’s SBC on which an X-ES PrPMC was mounted.

Understanding the criticality of meeting our own customer commitments, the sales person and the engineer immediately arranged for the engineer to fly out to California (on Easter Sunday) and spend a week with us, troubleshooting at our facility. Within hours of his arrival, the X-ES engineer isolated the problem and began working with our team discussing solutions, running overnight tests, and analyzing results. After 3 days, the X-ES engineer delivered a solution that dramatically increased the stability of our systems. During the debrief before his departure, the X-ES engineer presented a detailed description of the issue, his final solution, and his plans going forward.

It was a pleasure to have this X-ES engineer as part of our team this week.

In summary, I appreciate your company prioritizing this task to enable us to meet our aggressive customer delivery schedule and for the opportunity to work with such professional and talented individuals.

Raytheon

I saw the X-ES custom board in the lab today…looks good. More importantly, my long time lead electrical said he went over it with a fine toothed comb and was impressed with the quality of the build. I then met with the program manager for a moment and we discussed Gary’s effort. The PM said he passed on the same feedback to Gary as I did…”Extreme is a top notch partner.” We do notice and appreciate the good work. Keep it up!